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Four Points by Sheraton - Ann Arbor, MI

The Four Points by Sheraton - Ann Arbor is the leading hotel for meetings, conventions and weddings in the Ann Arbor Metro Area. The hotel is a portal to the community as it has very high standards for the guest experience. The Four Points by Sheraton has the most advanced guest communications network of any hotel in southeast Michigan. This network provides up to 5 megabit of Internet capacity to guest and meeting rooms and can provide dedicated, publicly routable IP addresses to event sponsors.

Need

Replace an aging Fujitsu telephone system offering an improved guest experience with a new generation of guest voice messaging and improved wake up calls. The system had to interface with the Starwood property management system.

Enhance existing wireless infrastructure to meet Starwood standards.

Solution

Avaya IP412 with Analog Gateways. The solution provides 30 VoIP telephones for the front desk, restaurant and administrative and sales offices. Media gateways provide support for an additional 300 analog devices in the guest rooms .

Benefits

The new system supports direct room access via dedicated Direct Inward Dial numbers for each guest room. This allows callers contacting guests to by-pass the front desk.
The system provides guests the ability to set single or multiple wake-up calls from their room phone through Interactive Voice Response (IVR).
The system provides the ability to account for and analyze all calls within the hotel, including calls from non-guest room phones.
The system is monitored 24 x 7 by Ipanema Solutions Network Management Console