Ipanema Solutions Blog » What’s Going Right and Wrong http://www.ipanemahospitality.com/blog Wed, 11 Aug 2010 14:45:48 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Interesting Net Gen’er Statistics http://www.ipanemahospitality.com/blog/whats-going-right-and-wrong/interesting-net-gen%e2%80%99er-statistics/ http://www.ipanemahospitality.com/blog/whats-going-right-and-wrong/interesting-net-gen%e2%80%99er-statistics/#comments Fri, 16 Oct 2009 18:47:45 +0000 Steven Tutino http://www.ipanemahospitality.com/blog/?p=26 The University of Oregon Library published a study that showed that the average of Net Gen’er, by the age of 21, has been exposed to:

  • 10,000 hours of video games
  • 200,000 emails
  • 20,000 hours of TV
  • 10,000 hours of cell phone conversation
  • Less than 5,000 hours reading books
]]> http://www.ipanemahospitality.com/blog/whats-going-right-and-wrong/interesting-net-gen%e2%80%99er-statistics/feed/ 0 Why don’t hotels take better case of their business centers? http://www.ipanemahospitality.com/blog/whats-going-right-and-wrong/why-dont-hotels-take-better-case-of-their-business-centers/ http://www.ipanemahospitality.com/blog/whats-going-right-and-wrong/why-dont-hotels-take-better-case-of-their-business-centers/#comments Thu, 23 Apr 2009 14:31:33 +0000 Steven Tutino http://www.ipanemahospitality.com/blog/?p=20 I stayed at the Sheraton – Baton Rouge last night and the business center was frustrating. The chairs were positioned so that if one guest was using one computer the other was not accessible. Why don’t GMs look at these details and get them fixed? I think all hotel GMs should have to work from a hotel room in their hotel for a week once per year.  I suspect the business center PCs would work, the highspeed Internet would be consistent and shared printing services would be available from all guest rooms.

Back to the Sheraton:  the business center computers were running Office 2003 and an old version of Acrobat so I couldn’t open my email attachments. A lady came into the business center looking to print a document (no shared printing service from the rooms at this hotel; where is the PrintMe when you need it?) and she had to move one of the PCs out of the drawer to plug in her USB drive.  How frustrating when you are already running fast in the morning to get things done.

Finally, when is Starwood going to wakeup and understand that the business traveler shouldn’t have to pay $9.95 for Internet at a Sheraton?  Even Hyatt finally got this announcing last week that Internet at all of their hotels will be at no charge going forward.  Starwood is one of the most progressive franchisors, now they need to catch up and realize that the business traveler pays for the room and meals and isn’t willing to pay for highspeed Internet.  This is probably why the Hilton Garden Inn I passed on my way to the Sheraton was full while the Sheraton looked like it was running at about 25% occupancy.

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